77apc Privacy Policy

Introduction — About This Privacy Policy

77apc ("we", "us", or "the 77apc platform") operates an online gaming service for players in Bangladesh. This privacy policy describes how we collect, use, store, and protect your personal information when you use our website, register an account, or use our services.

Please read this privacy policy carefully before using our services. If you do not agree to this policy, do not use our website or services. This policy applies together with our Terms and Conditions.

We reserve the right to change this privacy policy at any time. In the event of changes, we will update the "Last Updated" date at the top of the page. We recommend reviewing this policy regularly.

1. Information We Collect

We collect various types of information to maintain our service relationship with you and to ensure a safe and reliable gaming experience.

1.1 Information You Provide Directly

The information you give us directly when creating or using an account includes:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• National ID card (NID) or other identity verification documents
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Communication history with our support team

1.2 Automatically Collected Information

When you use our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and click history
• Session duration and login/logout times
• Information from cookies and similar tracking technologies
• Transaction history and gaming activity

1.3 Identity Verification Information

As part of responsible gaming and fraud prevention, we may request documents to verify a user's age and identity. This may include copies of a national ID card, passport, or driving licence.

2. Purpose of Using Information

We use the information collected for the following purposes:

2.1 Operating and Providing Services

• Creating, managing, and verifying your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Delivering gaming services without interruption
• Running 24/7 live chat support in Bengali

2.2 Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Age verification — ensuring access only for those aged 21 and above
• Detecting multiple accounts or unauthorised activity
• Ensuring compliance with our terms and conditions
• Following responsible gaming guidelines

2.3 Service Improvement and Communication

• Analysing user behaviour to improve the website and gaming experience
• Keeping you informed about relevant promotions and updates (with your consent)
• Resolving technical issues and maintaining systems
• Meeting legal obligations

3. Information Sharing and Disclosure

We do not sell, lease, or transfer your personal information to third parties for commercial purposes. However, we may share information in the specific circumstances described below:

3.1 Service Provider Partners

Running our services requires the assistance of certain trusted third parties, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, and technical infrastructure suppliers. These partners are given access only to the information needed to carry out their specific tasks and operate under confidentiality agreements.

3.2 Legal Requirements

We may be required to share information with authorities in the following situations:

• As part of a court order or legal process
• In response to a valid request from a government or regulatory authority
• To cooperate with an investigation into fraud or illegal activity
• To protect the rights and safety of us or our users

3.3 Business Transfers

If 77apc goes through a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In such situations, we will notify the relevant users.

4. Data Security Measures

To keep your privacy protected, we have adopted industry-standard technical and organisational measures:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Strong firewall and intrusion detection systems
• Secure data storage servers and regular backups
• Password hashing and secure access controls
• Automated alert systems for suspicious activity

4.2 Organisational Measures

• Access to sensitive information restricted to authorised staff only
• Regular data protection training for employees
• Strict confidentiality agreements with third-party partners
• Rapid response procedures in the event of a security breach

While we take the utmost precautions, no method of transmitting information over the internet or storing it electronically is 100% secure. Therefore we cannot guarantee absolute security, but we follow the best industry-standard practices.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential cookies: Necessary for the basic functionality of the website (maintaining login sessions, security features)
• Functional cookies: Remember your preferences (language, display settings)
• Analytics cookies: Collect statistical information about website usage to help improve our services

5.2 Cookie Controls

You can manage cookies through your browser settings — you can accept, reject, or delete them. Please note that disabling essential cookies may prevent some important website features from working properly.

6. Data Retention Period

We retain your personal information for as long as necessary to provide our services or to meet legal obligations.

6.1 General Retention Policy

• Active account data: for the duration the account remains active
• After account closure: at least 5 years (for legal compliance)
• Transaction records: for the period required under applicable law
• Cookie and session data: short duration, typically at the end of a session or within 30 days

6.2 Data Deletion Requests

In certain circumstances you may request that your data be deleted. However, where legal obligations exist or an ongoing investigation is in progress, we may be required to retain the data. To make a request, please email the contact address listed below.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Right of Access and Correction

You can log in to your account at any time to view your stored information and correct it as needed. If you are unable to make changes through your account, please contact our support team.

7.2 Right to Data Portability

Where applicable, you may request your data in a structured, commonly used format.

7.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, click the "Unsubscribe" link at the bottom of any email or contact our support team. Please note that important account-related notifications cannot be opted out of.

7.4 Right to Close Your Account

You may request to close your 77apc account at any time. Before closing your account, please ensure all pending withdrawals are completed. Even after your account is closed, we will retain legally required information for the specified period.

8. Protection of Minors

77apc is for users aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.

We follow strict age verification procedures. If we believe a user is underage, we will immediately suspend that account and delete the associated information. If a parent or guardian believes their child has registered on our platform, please contact us.

9. International Data Transfers

Our servers and service providers may be located in various countries. If you use our services, your information may be processed or stored outside Bangladesh. For such transfers, we ensure that equivalent or higher protection for your information exists in the destination country.

All third parties contracted with us are required to meet the standards of this privacy policy.

10. Third-Party Links and Services

Our website may include content from game providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and others). These third parties may have their own privacy policies and our privacy policy does not apply to them. We recommend reviewing their respective policies.

Similarly, payment processing service providers (bKash, Nagad, Rocket, Upay) operate under their own privacy policies.

11. Policy Changes and Updates

We may update this privacy policy from time to time. Depending on the nature of the changes, we will notify users as follows:

• Minor changes: by updating the "Last Updated" date at the top of the page
• Significant changes: by sending a notification to the email registered on your account or by posting a prominent notice on the website

Continued use of our services after a policy update will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

For privacy-related requests, please write "Privacy Policy Request" in the email subject line and send the message from your registered email address. After verifying your identity, we will respond as soon as possible.

To learn more about responsible gaming, visit our Responsible Gaming page. To learn more about our service rules, read the Terms & Conditions page.